Flow
Turn requests, forms and approvals into rules that route themselves.
Desk · Customer support
Faster answers, still written by your team.
Desk brings every customer conversation into one inbox and drafts a reply from your help content and past answers. Your agents decide what goes out.
Where teams use Desk
Built for the work that keeps coming back.
Shared inbox
Email and chat in one queue, with owners, tags and internal notes.
Drafted replies
A suggested answer is ready when the agent opens the conversation — edit it or start fresh.
Response targets
See what is close to breaching its target before a customer has to ask twice.
How it works
Three steps to your first result.
- 01Connect your support channelsEmail first, chat and forms alongside.
- 02Add your help contentDrafts are grounded in what your team has already written.
- 03Review, edit, sendNothing goes to a customer without an agent sending it.
Questions about Desk
Will Desk reply to customers on its own?
No. Drafts are suggestions; an agent always reviews and sends.
Can Desk hand work to Flow?
Yes. A conversation can start a Flow rule, such as a refund approval.
Works on the same account as
Signal
Product analytics that explains itself. See what moved, and the event that moved it.